Gone are these days when it’s important to contact an insurance agent to file a declare. Keeping up with the tempo of as we speak’s world, insurance corporations are adopting the newest applied sciences to make person expertise straightforward and hassle-free.
Mumbai-based Universal Sompo General Insurance has not too long ago launched a man-made intelligence-powered digital agents to settle its motor insurance claims. Customers will not want to attend in queues to pay money for an insurance agent. The digital agent will automate the standard conversations historically dealt with by insurance agents.
Users can report first discover of loss, which is step one in declare processing via this AI-based online agent. The wait time for submitting a declare, checks on claims standing, evaluate of coverage data will be considerably decreased. “With this first-of-its-kind solution in the insurance sector in India, this entire process at Universal Sompo will shrink to a few minutes,” the insurance firm stated in an announcement.
This online agent might come helpful to the customers, particularly throughout a pandemic. “In Post-Covid era our biggest challenge is how we should Never Miss a Customer Call. AI automation will help streamline experience for both our customers and backend operations and we are placing big bets on it,” stated Sharad Mathur, managing director & chief govt officer, Universal Sompo General Insurance Company.
The insurance firm hasearlier carried out numerous initiatives to supply a hassle-free service to prospects. This steps embody Mobile Application (M-POS) for POS channel, Payment Integration with digital wallets, System for Crop Insurance and Customer self-service portal and so on.
“Soon, Universal Sompo will be co-creating many AI and digital solutions which will help offset productivity losses and successfully face challenges of new operating environments,” the corporate added.
Universal Sompo is a three way partnership between Indian Bank, Indian Overseas Bank, Karnataka Bank Ltd, Dabur Investment Corp and a number one normal insurer from Japan, Sompo Japan Insurance Inc.
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