HDFC Life launches Google assistant bot for stay-at-home policy servicing


HDFC Life Insurance has launched Ezra, the Google Assistant bot to assist prospects by enabling them to handle their insurance policies from house. Ezra is the most recent addition to the corporate’s household of digital assistants. Ezra is a brilliant bot can deal with question processing and pure language processing. Ezra gives clever companies like dealing with of dynamic queries and providing insights into insurance policies. The bot can efficiently reply greater than 200 queries.

Customers can entry Ezra via the Google Assistant-supported units by saying “Talk to HDFC Life” followed by setting up their account through a secure authentication process. Once the account is linked, the customer can ask various policy-related queries including requesting services such as fund statement, premium receipt, or policy soft copy. For example, the customer can ask “Hey Google, what’s my fund worth?” HDFC Life will ship the requested data to the chat interface. It is a hands-free method to get data on one’s policy or request companies.
“In the midst of the present pandemic, extra individuals are readily adopting to digital platforms. HDFC Life has seen excessive adoption of technology-based options by policyholders. This encourages us to make our companies accessible, straightforward to make use of. Ezra, a Google Assistant bot, gives clever and personalised question processing for policy-related questions,” mentioned Parvez Mulla, Chief Operating Officer, HDFC Life.
In May 2020, within the midst of the lockdown, the corporate had launched Elsa, an Alexa primarily based sensible voice assistant bot, which gives a seamless expertise for on-the-go policy serving
Other buyer dealing with bots akin to Elle, an internet site chatbot; NEO 2.0, a Twitter bot; Captain Life, a Facebook bot and Etty, a 24-hour service bot for WhatsApp are extensively utilized by policy holders.

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Source: www.livemint.com

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