ICICI Prudential introduces AI-powered voice chatbot on Google Assistant


ICICI Prudential Life Insurance on Monday launched an AI-powered voice chatbot, LiGo, on Google Assistant as a part of its customer support initiative. This new possibility will allow the policyholders to have their queries addressed by easy voice instructions. Customers can use instructions equivalent to “Ok Google, I want to speak to ICICI Prudential Life LiGo” or “May I talk to ICICI Prudential Life LiGo”, the insurer mentioned.

“Extending LiGo functionalities to Google Assistant is part of the company’s strategy to be present on platforms preferred by customers and to offer them an immersive experience,” the insurer mentioned in an announcement.
Moreover, the shoppers can immediately entry info on their insurance policies by activating ‘Google Assistant’ on their Android smartphones and talking out their coverage quantity or registered telephone quantity, the corporate mentioned.
At current, the help might be obtainable in English and 9 different Indian languages. “In this ever-evolving digital world where speed, efficiency and convenience are continually being enhanced, there has been rapid adoption of AI-powered voice assistants by individuals owing to personalized, and immediate experiences being provided,” ICICI Prudential Life Insurance mentioned in assertion.
Commenting on the launch of LiGo, N S Kannan, managing director & CEO, ICICI Prudential Life Insurance mentioned, “At ICICI Prudential Life, all our innovations hinge around customer-centricity. Sometime back we embarked on our hyper-personalisation journey built on the pillars of 3 Vs – Video, Voice and Vernacular. Catering to the evolving needs of our customers, we have enabled our customer service voice bot LiGo on ‘Google Assistant’, making it accessible on all platforms and devices it is available on.”
“Accessing policy information based on voice commands provides unmatched convenience and instant gratification. With the addition of this digital enabler, there will be a transformation in the way customers interact with the company. We will continue to innovate to further empower our customers,” he additional added.
About 3.5 lakh voice chats are performed on chatbot LiGo each month, it additional mentioned. Customers can leverage any of those digital enablers to carry out an assortment of transactions. The non-public insurer has just lately launched a bouquet of digital enablers to handle each requirement of a buyer throughout the coverage lifecycle – from on-boarding to servicing the wants of the shoppers, the corporate mentioned.

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